APU Hardware issues

The APU LED light stays blue rather than switching to green after booting
The APU LED light turns blue when it detects any voltage (i.e., when you plug the APU into your computer's USB port). The light turns green when the i...
Wed, Apr 24, 2019 at 7:32 PM
After upgrading from Echo PC-card to HearID APU, HearID no longer works
If you get an error along the lines of "the hardware is not connected or not responding" after upgrading your HearID system, you may need to switc...
Wed, Apr 24, 2019 at 7:45 PM
Data collection has failed: timed out attempting to connect to audio device
The error "Data collection has failed: timed out attempting to connect to audio device" (or similar, e.g., "The USB audio processing unit is ...
Tue, Jul 27, 2021 at 5:55 PM
USB Data Collection Error
Error reported During testing, HearID reports a "Call USB: USB Data Collection Error" with the message "Unable to ping Hardware, check USB N...
Tue, Nov 17, 2020 at 4:43 PM