Mimosa Acoustics
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+1-217-359-9740
Knowledge base
General
Getting Started
2
Cannot use USB stick/thumb-drive installer
What is the username and password?
Patient testing
2
Trouble-shooting high patient noise
Calibration error, channel error, low-stimulus level error
Patient Database
2
Error when logging into HearID or OtoStation
HearID/OtoStation gives error on creating new patient, saving records
Probe-related issues
1
Faulty probe options
OtoStat
Hardware and Operating System compatibility
1
Which versions of Windows is OtoStation compatible with?
HearID
Hardware and Operating System compatibility
2
Which versions of Windows is HearID compatible with?
HearID APU Driver Issue – No Mimosa RNDIS Driver when APU Connected
APU Hardware issues
4
The APU LED light stays blue rather than switching to green after booting
After upgrading from Echo PC-card to HearID APU, HearID no longer works
Data collection has failed: timed out attempting to connect to audio device
USB Data Collection Error
Measurement modules
MOCR module
2
MOCR strength calculation
Can I update MOCR to use the linear-mode click protocol?
MEPA module
3
What are the pros and cons of using tone (sine) or chirp stimuli?
What is an acoustic leak? Why is reflectance low at low frequencies?
How to Turn On/Off export message for MEPA in HearID?
DPOAE module
1
HearID DPOAE in-the-ear calibration fails - can I continue testing?
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